A
holistic view of IT Service
Management
The Captell systems capability
to process and report utilising data
from virtually any platform,
enables the development of
reporting systems that provide a
holistic view of your
organisations IT service
delivery.
What does this mean?
Your operational service
delivery tools covering areas such as change,
release, capacity, help desk,
incident and problem etc.
collect and report information
for their specific area of
responsibility. This
environment may be
providing you with
separate reports in different
formats each covering a single
area that describe the
performance of these
separate
processes.
With Captells ability to process
data from all systems,
including your business
operational systems as well as
many other
forms of business knowledge, we
can provide a single consistent reporting
framework that can describe the
performance of IT service
delivery across the board.
How does this help?
Having a single view of all
aspects of service delivery
gives you a clear picture of
what is occurring right now
within your organisation,
including
where your areas of concern and
focus should be. This
highlights the relationships
between the various aspects of
service delivery and enables the reporting of
such.
It gives
you a clear and concise view of
where you are doing well and
highlights your current pain points.
Having a single source of truth
for the entire IT Service
Delivery landscape
ensures that all are working to
the same end.
-
Management
reports can show where
everything is well and where
extra resources
and effort are required;
-
Staff at the coal face can be
actively working to improve
service delivery, seeing the
results of their effort in
detailed reports; and
-
Customers can access customer
focused reports showing the
level of service they are
receiving.
Analysis of historical data
combined with
your future business
requirements can identify areas
of concern BEFORE they become an
issue,
reducing
the number of unforseen
incidents and problems.
In a nutshell a holistic view of
IT service delivery can greatly
assist you in managing your
environment by:
-
Providing
a clear and concise view of
your current state of play;
-
Ensuring
all teams charged with service
delivery are working from
the same information and to
the same ends;
-
Identifying future areas of
concern before they become
issues; and
-
Helping
to reduce the number of
unforseen issues and
therefore
greatly improving
the quality of service
delivered to your customers.
Read more here...
For more information on how
Captell can help improve your
service delivery please don't
hesitate to contact Adrian Heald
on +61 (0)411 238 755 or
adrian@captelldevelopments.com
Captell
- automated management reporting
Spending far too much time in
report construction and
management?
Why not take an
automated approach
to generating management
reports, improve your analysis
and optimize your
knowledge with Captell
Enterprise? Here's how!
- Captell automates data gathering, storage, summarisation and report generation for all management reporting.
- Cross platform (Mainframe, mid-range and desktop).
- Supportive of the ITIL framework.
more...
Captell
- audit service
A recent study (reported here) reveals as much as 15% of servers world wide are not doing anything useful. This backs our experience where most sites we have access to have show a significant number of grossly underutilised or idle servers. The study shows the estimated cost of these servers being somewhere around $20.9 billion to run plus consume another $3.8 billon in energy costs.
Utilising our
market leading Captell software package
and your data, we can
perform a thorough audit of your
infrastructure and deliver a detailed
report to you that includes:
- identifying all server resources in use
by your organisation;
- reporting the utilisation of these
resources;
- forward projections of the expected
consumption of these resources;
- recommendations on consolidation and
decommissioning of underutilised
servers; and
- suggestions for cost saving process
improvements.
The benefits to your organisation by
commissioning a Captell Audit may
include:
- a better up-to-date understanding of
what your current IT infrastructure is
and how it is being utilised;
- a basic understanding of the near future
requirements for your infrastructure;
- a potential reduction in costs
associated with running your
infrastructure, including hardware
costs; software licensing costs; and
environmental costs such as power and
cooling etc; and
- where possible, improved procedures with
a view to reusing existing IT
infrastructure and reducing future
costs.
Read more here...
See how Medicare Australia used the
Captell facilities here...
See a sample Audit report here...
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News
Melbourne Australia,
July 2nd 2011
Captell WEB 6.14.1.1
available for
download.
Melbourne Australia,
June 12th 2011
Captell 6.14.1.0
available for
download.
What our clients are saying
"We used the [Captell] system to understand how
money can be saved and services improved,
resulting in a stream of benefits for all of
Medicare
Australia
stakeholders.”
“ The
data obtained from the Captell audit provided
the basis for future planning, and ensured that
best value could be derived from the IT
infrastructure and sharper internal processes
could be rolled out for capacity management,
configuration management and availability
management”
“The use of the Captell technology allowed us to
utilise the IT infrastructure to better manage
the Agency’s changing business needs.”
Medicare Australia
IT Operations Manager
Read more here...
"Captell's support for
automation has saved me an enormous amount of
time. Once a report has been set up it
requires no further effort - data collection,
retention and publication & delivery are all
taken care of so I am able to spend much more
time on high-value work rather than
'housekeeping' existing systems. This has
helped to identify opportunities for
cost-reduction as well as service improvement."
Roger
Stenlake
ICT Capacity Planner
Dept Veterans' Affairs
Mob 0417 669626
roger.stenlake@dva.gov.au
Read more here...
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